Company Information & Policies for giftology by onlinetrading

Company Information & Policies

Contact Details | Privacy Policy | Security
Mailing List | Your Details | Terms & Condtions

Contact Details

Please click here for Sales and Enquires Form

Phone: +44 (0) 1723 501445 Available between 10am - 4pm (UK time) Monday to Friday.

Fax: +44 (0) 1723 501445 Secure & available 24/7
You can leave a message on our answer machine and will will call you back.

Snail Mail:
Giftology,
The Three Mariners,
49 Quay Street,
Scarborough,
North Yorkshire, YO11 1PL,
U.K.

Privacy Policy

We are committed to respecting your privacy rights and will only use and collect data about you lawfully in accordance with the data protection act 1998.

Data is only collected for processing your order, keeping you informed of the status of your order, statistical purposes and for improving our site and its performance to give you the best possible service.

The type of date we will collect and what it is used for:

Your Name = As a reference.

Your address= For delivery and invoicing purposes

Your phone number = For contact during the order process.

Your email address = For contact during the order process and sending up dates only if you have given us your consent.

Credit / Debit numbers = For collecting payment during the order process by worldpays secure server only.

Your Items Purchased= For stock control.

All the data we hold will be accurate and up to date.
We will never collect sensitive data about you without your explicit consent.
We will never sell, lease or otherwise trade in personal information collected at our web site to outside parties.
We have set up and implemented managerial procedures to safeguard and secure your data.
We will give you the chance to refuse any marketing email from us and we will not email you in the future unless you have given us your consent.

Please click here for Our Enquires Form

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Please click here for Our Enquires Form

Our Mailing List

If you are on our e-mailing list and wish to be removed.
Please click here for Our Removal Form Stating which email you would like removed.

Checking your details

If you are conserned that we are holding incorrect details on you please send us an e-mail including your full name and postal address, and we will send you any information we are currently holding.
Please click here for Our Enquires Form

If you have never purchased any products from giftology we will not have any personal information about you. This address is provided for our customers use only, and miss use will not be tolarated. Thank you.

Terms and Condtions

Guarantee

We guarantee that all goods have been sent in good working order. Every item is hand checked for quality and usability before dispatch. Appropriate and secure packaging is always used.

Disclaimer

Although we endeavour to keep our site up to date products and packaging may differ from time to time.

Some items may be pictured in groups, but all items are sold singly unless other wise stated in the descriptions.

All information on age restrictions, ingredients and other warnings is taken from the items packaging. Please contact us if further information is required.

Please click here for Our Enquires Form

Out of stock items and back orders

If an item is are out of stock when we receive your order, we will notify you within 48 hours via e-mail telling you which items are been sent & which items have been put on back order to be deliverd later stating the expected delivery date, if this is not suitable for you just send a reply email requesting the items to be cancelled . If we do not receive a reply we wil dispatch the items on the expected delivery date.
No further delivery charges are charged on part backorders.
Refunds for any cancelled orders or back orders are made within 3 days of the cancelation.

All dates or times that are given are estimated and we cannot guarantee their reliability, but will endeavour to keep you notified of changes that will effect your decision to purchase

Items damaged when received

You must notify us by any means, within 7 days of receiving your order.Stating what is damaged, how it is damaged, and the state of the parcel when it arrived.Please retain all the items and packaging.

Depending on the nature of the goods, and your preferences, we will either request for the items to be returned, replace the goods or send you a refund. Any return postal expenses will be refunded.

Returning unsuitable items

You must notify us by any means, within 7 days of receiving your order. Stating what you wish to return, why the item is unsuitable, and whether you would like an exchange or refund (-delivery charges).

Providing the item and packaging is unopened and undamaged we will be happy to give you an exchange or refund (-Delivery Charges).

We will then contact you requesting the item be safely packed for posting and returned. This must be done within 7 days of contact from us.Once we have received the item and all is ok we will send you replacement or refund (- Delivery Charges) within 3 days.

Purchaser pays for return 1st class post unless otherwise agreed.

Faulty items

Please notify us as soon as possible by any means. Stating what is faulty and how it is faulty and when the item was purchased. Don't forget to include your name and address and other relevant contact information.

We will then contact you with our decision on what we are willing to do about the item. Refunds or replacements are determined by an item's life expectancy, purpose and value. Each case is assessed on its own circumstances.

Lost in Post

If your item does not arrive, please be patient. We will not consider a First Class parcel lost until 14 days have passed. This does not happen very often and if an item does not arrive promptly, it is still very likely that it will arrive within the 14 days.

If an item is delayed, we cannot take any action until 14 days have passed.

Unfortunately we cannot trace any Mail which is sent by first class post only special delivery items can be trased once it has been sent from our warehouse.

Items that are not received in our expected estimated delivery time and 14 days have passed since the dispatch date,

Please click here for Our Enquires Form

and we will arrange for a replacement to be delivered. Please include your order reference number and the date of dispatch, and state that the order has not been received. We will use this email as evidence for the investigation and claim that we will make with the Royal Mail and as confirmation of a lost parcel.

Returned Goods as NOT Collected

All items that are returned to us by the postal system as not collected.
We will email you for conformation to cancel the items and make a refund (- Delivery Charges).
We will not make a refund (- Delivery Charges) until you have confirmed by email to us to do so.

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Naughty Novelties

Fancy Dress

Sale Special Offers